Reference

How ligatunai Handles Your Personal Data

At ligatunai, every piece of personal data you share — from your account registration details to your DANA or OVO transaction records — is handled under a clear…

Encrypted account dataDANA & OVO transaction privacyGoPay & QRIS payment records protectedData access on requestIndonesia-based account support

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What Data We Collect and Why

ligatunai Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with ligatunai, we collect your name, email address, date of birth, and the payment identifiers linked to whichever method you use — DANA, OVO, GoPay, or QRIS. We use this data to verify your identity, process your deposits and withdrawals, and

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keep your account secure. Session data and device identifiers are logged to detect unusual login activity. We do not sell your personal data to third parties. Access to and use of our platform depends on local law, and we apply data-handling standards in line with the
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regulations that govern our operations in Indonesia. You may request a copy of your stored data at any time by contacting our team via the channels listed on this page.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how we store or use your personal data, our privacy support team is reachable seven days a week from 08:00…

DATA HANDLING PRACTICES

Six Ways We Protect What You Share

Your privacy is an operational matter for us — not a footnote. The six practices below describe how ligatunai handles data at every stage, from the moment you…

End-to-End Encryption

Every data packet exchanged between your device and our servers — including your QRIS payment confirmation and login credentials —…

Cookie Controls

We use functional cookies to keep your session active and analytics cookies to understand how pages are used.

Account Security Layers

Your account is protected by a hashed password and an optional two-step verification code sent to your registered mobile number.

Data Retention Schedule

Transaction records linked to DANA, OVO, GoPay, and QRIS deposits are retained for the period required by applicable Indonesian financial…

Your Right to Access

You may request a full export of the personal data we hold on your account at any time.

Data Correction and Deletion

If any stored detail — such as your registered phone number or email address — is incorrect, contact us and…

Frequently Asked Questions About Our Privacy Policy

The questions below cover the most common things you might want to know about how ligatunai manages your data. If your question is not listed here, our live chat team is available daily until 24:00 WIB to assist you with any privacy-related matter specific to your account.

We collect your name, email address, date of birth, and the payment identifiers for whichever method you use — DANA, OVO, GoPay, or QRIS. We also log your IP address and device type for security verification during login.

We do not sell your personal data. We share it only with payment processors such as those handling DANA or QRIS transactions, and only to the extent needed to complete a verified deposit or withdrawal on your account.

Transaction records tied to your DANA, OVO, GoPay, and QRIS activity are kept for the period required under applicable Indonesian financial regulations. After that retention window closes, the records are securely and permanently deleted.

Yes. Submit a data-access request through live chat or email with your registered account email. We will verify your identity and deliver a full data export within 72 hours of confirmation — no forms to post, all handled digitally.

Contact our support team via live chat or WhatsApp and provide the corrected detail alongside your account email. We aim to process corrections within 24 hours and will send a confirmation message once the update is applied.

We use functional cookies essential for session management and optional analytics cookies to improve page performance. You can turn off non-essential cookies through your account settings or via the cookie preference banner shown on your first visit.

The same privacy standards apply regardless of which payment method you use. Whether a transaction runs through GoPay, DANA, OVO, or QRIS, the identifier data is encrypted, stored under the same retention rules, and never shared beyond the payment processor.

How ligatunai Handles Your Personal Data

How to Reach Us About Your Data

Six Ways We Protect What You Share

End-to-End Encryption

Cookie Controls

Account Security Layers

Data Retention Schedule

Your Right to Access

Data Correction and Deletion

Frequently Asked Questions About Our Privacy Policy

01 What personal data does ligatunai collect when I open an account?

02 Does ligatunai share my data with third parties?

03 How long does ligatunai keep my transaction records?

04 Can I request a copy of the data ligatunai holds about me?

05 How do I update or correct personal details stored in my account?

06 What cookies does ligatunai use, and can I turn them off?

07 Is my data handled differently if I use GoPay instead of DANA?

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